Privacy Policy

VOICELI LLC (“voiceli.ai”, “we”, “us” or “our”) operates the website at https://voiceli.ai and provides AI-powered voice agency services, including SMS messaging and voice call automation (the “Service”).

This Privacy Policy explains how we collect, use, disclose and protect your personal information, with specific provisions regarding consent and SMS messaging.

By using our Service or opting into our SMS program, you agree to this Privacy Policy.

01Information we collect

A. Information you provide directly

• Contact data: name, email address, phone number, company name, job title.
• Voice and audio data: call recordings, voicemails, voice transcripts, and voice biometrics (only with your explicit consent).
• SMS data: your mobile number, message history, replies (e.g. “STOP”, “HELP”), and interaction data.
• Payment data: billing address and payment method details (processed by third-party processors such as Stripe).
• Account credentials: username, password, API keys.

B. Information collected automatically

• Usage data (IP address, browser type, pages visited).
• Call metadata (duration, timestamps, participants).
• SMS delivery status (delivered, read, clicked).

C. Information from third-party AI providers

We use third-party AI providers to deliver our Service, including:

• OpenAI (for language processing)
• ElevenLabs (for voice synthesis)
• Google Cloud Speech-to-Text (for transcription)
• Twilio or similar (for SMS and voice infrastructure)

These providers may process your data only as necessary to provide the Service.

02Consent and your choices

A. Express consent for SMS and voice calls

By providing your phone number and checking the consent box (or replying “START” to an SMS invitation), you expressly agree to receive:

• Transactional messages (appointment reminders, account updates).
• Promotional messages (offers, product updates, AI voice demos).
• Automated voice calls or AI-generated voice messages from voiceli.ai.

You are not required to consent to marketing messages as a condition of purchasing any goods or services.

B. How to withdraw consent (opt-out)

• SMS: reply STOP to any SMS message. You will receive a confirmation reply.
• Voice calls: say “Remove me” during any automated call, or email us.
• Email: Legal-Privacy@Voiceli.ai

We will process your opt-out within 48 hours.

C. Record of consent

We retain a record of your consent (timestamp, source, IP address) for compliance with the TCPA (US) and similar laws.

03How we use your information

We use your information to:

• Deliver SMS messages and voice calls you requested.
• Process opt-out requests (STOP, HELP, etc.).
• Improve our AI voice models and personalization.
• Detect and prevent fraud or abuse.
• Comply with legal obligations (including TCPA, and GDPR if applicable).

We do not sell your personal information or SMS data to third parties for their own marketing purposes.

04Sharing your information

We share your information only in limited circumstances:

05Data retention

After retention expires, data is permanently deleted or anonymised.

06Your privacy rights

Depending on your location, you may have the right to:

• Access your personal information.
• Correct inaccurate data.
• Delete your data (subject to legal exceptions).
• Opt out of marketing SMS and calls at any time.
• Lodge a complaint with the FTC or the Florida Attorney General.

To exercise any right, contact Legal-Privacy@Voiceli.ai. We will respond within 30 days.

07Data security

We use reasonable technical and organisational measures, including encryption in transit (TLS) and at rest (AES-256), to protect your data. However, no transmission over the Internet is 100% secure.

08Children’s privacy

Our Service is not intended for anyone under 18. We do not knowingly collect data from minors.

09Changes to this Privacy Policy

We may update this Policy. Material changes will be posted on our website and, for SMS users, may be sent via text message.

10Contact information