A text back is not a call back.
When you miss a call, the industry standard is to send an automated text and hope. VoiceLi rings them back within moments, has the conversation they were trying to have, books the job if there is one, and records exactly what you recovered.
Work out what your voicemail costs
Take the calls you miss in a week. Take the share of them that were new customers rather than suppliers or wrong numbers. Multiply by what a customer is worth to you.
For most service businesses the answer is uncomfortable, and it is uncomfortable every week. This is the one problem in your business where the loss is invisible, repeats forever, and has no line on the profit and loss.
Nobody wants to text a plumber about a burst pipe
An automated text after a missed call is better than nothing, and that is the strongest thing that can be said for it.
Somebody who dialled your number wanted to talk. They had a problem, a timeframe, and questions. Sending them a link to a booking page asks them to do the work you were supposed to do, using the channel they specifically chose not to use.
They are also, at that exact moment, dialling the next company on the list. A text arriving four minutes later reaches somebody who is already mid-conversation with your competitor.
Step by step
- The call comes in and is not answered — by you, by your staff, or by anyone. Because we run the line, we know instantly rather than being told later.
- It calls straight back — within moments, from your number, so the caller ID is one they recognise.
- It opens honestly — apologises for missing them, and asks what they need.
- It handles the actual enquiry — answers questions from your knowledge base, checks availability, books the appointment.
- It escalates if it should — an emergency, an existing customer with a problem, anything above your threshold goes straight to a person with the context attached.
- It logs the recovery — the miss and the recovery both land on the record, so recovered revenue is a number you can see rather than a feeling.
- If they do not answer — a text with a booking link, one more attempt later, then flagged for a human. It stops when it should.
One missed call, recovered
Two minutes and twelve seconds from a call nobody answered to a job in the calendar.
A number you have never had before
Most businesses have no idea how many calls they miss, and no idea what those calls were worth. You will have a weekly figure: calls missed, calls recovered, appointments booked from recoveries, and the value attached.
It is also the number to quote when somebody asks whether this is worth the subscription.
Where missed calls come from
You were on another call
Two people ring at once and one gets voicemail. The most common missed call, and the one nobody thinks about.
You were under a sink
Or on a roof, or with a patient, or driving. The work that generates the calls is the work that prevents answering them.
It was 7pm on a Sunday
Emergencies do not keep office hours, and neither does somebody researching a job on their evening off.
The front desk was busy
In a clinic or a salon the person answering the phone is the person serving the customer in front of them.
Asked and answered
How fast is the callback?
Within moments of the missed call. Because we are the carrier rather than software being told about it afterwards, there is no delay while somebody else reports the miss to us.
What number does it call from?
Yours. They see a number they recognise, which is most of why these callbacks get answered.
What if it was a wrong number or a supplier?
It works that out in the first few seconds and closes politely without wasting anyone’s time or your minutes.
What if they answer and want a person?
Immediate transfer to whoever you nominate, with the context attached so nobody has to start again.
Is calling somebody back automatically legal?
They called you first, which is the relevant fact. We record the interaction, honour opt-outs immediately, and will not re-dial a number that has asked not to be called.
Can I turn it off for certain numbers or times?
Yes — by number, by time of day, or by day of week.
Start with the one that pays for itself
Most customers switch this on first, because the revenue it finds is revenue they had already lost. It usually covers the subscription inside the first month.